Privacy Policy

Introduction

Colette Laura May takes the privacy of your information very seriously. This Statement sets out our information collection and use practices. If you use any of our services, you will be deemed to have consented to the collection and use of the personal information you provide in the ways described below. Please read this Statement carefully and if you have any questions please contact us. We have the right to amend this Statement at any time with or without notice.

For clarity, Colette Laura May, may be both data controller and data processor for your personal data under certain circumstances.

 

Who are we?

Colette Laura May is a provider of classes, courses and workshops, based in Warwickshire.

 

How the law protects you

Data protection laws state that we are only able to process personal data if we have valid reasons to do so. The basis for processing your personal data includes, but is not limited to, your consent, performance of a contract, to enable billing and remittance, and to contact you for customer service purposes.

 

How do we collect personal data from you?

We receive information about you from you when you use our website, complete forms on our website, if you contact us by phone, email, live-chat or otherwise in respect of any of our products and services or during the purchasing of any such product. Additionally, we also collect information from you when you sign up, enter a competition, promotion or survey or when you inform us of any other matter.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, device-specific information, server logs, device event information, location information and unique application numbers.

 

What type of data do we collect from you?

The personal data that we may collect from you includes your name, address, email address, phone numbers, payment information and IP addresses. We may also keep details of your visits to our site including, but not limited to traffic data, location data, weblogs and other communication data. We also retain records of your queries and correspondence, in the event you contact us.

Please be aware that any video, image, or other content posted, uploaded or otherwise made available by you onto our website, whether published content or not, is not subject to our Privacy Notice.

We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content.

 

How do we use your data?

We use information about you in the following ways:

·       To process orders that you have submitted to us;

·       To provide you with classes, courses and workshops;

·       To comply with our contractual obligations, we have with you;

·       To help us identify you and any accounts you hold with us;

·       To provide customer care, including responding to your requests if you contact us with a query;

·       To administer accounts, process payments and keep track of billing and payments;

·       To detect fraud and to make sure what you have told us is correct;

·       To carry out marketing and statistical analysis;

·       To notify you about changes to our website and services;

·       To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes; and

·       To inform you of service and price changes.

 

Retention periods

We will keep your personal data for the duration of the period of 4 years. We shall retain your data for this period as necessary in accordance with applicable laws.

On the closure of your account / completion of our service to you, we may keep your data for up to 4 years after you have cancelled your services with us. We may not be able to delete your data before or after this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes. We assure you that your personal data shall only be used for these purposes stated herein.

 

Who has access to your personal data?

Here is a list of all the ways that we may use your personal data and how we share the information with third parties. For clarity, we have grouped them into the specific products and services that we offer:

·       Customer Services

We process your data for administration, billing, support and the provision of services to enable us to provide you with support.

 

Third Parties

For the avoidance of doubt, we do not and never shall sell your personal data to third parties for marketing or advertising purposes.

We work closely with a number of third parties (including service providers and fraud protection services) and we may receive information from them about you. These third parties may collect information about you including, but not limited to, your IP address, device-specific information, server logs, device event information, location information, and unique application numbers. We use their features within our website, however, in some instances, they may be acting as data controller and they will have their own privacy policies, which we advise you to read.

We may share your information if we are required by a third party and therefore your data will be deemed an asset of the business. In these circumstances, we may disclose your personal data to the prospective buyer of our business, subject to both parties entering into appropriate confidentiality undertakings. Similarly, we may share your personal data if we are under a duty to disclose data in order to comply with any legal obligation or to protect the rights, property, or safety of Colette Laura May, our customers, or others. This includes but is not limited to exchanging information with other companies and organisations for the purposes of fraud protection, credit risk reduction and dispute policies. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

 

 

Accessing and updating your data

You must maintain the accuracy of your information and ensure all your details, including but not limited to, name, address, title, phone number, e-mail address and payment details are kept up to date at all times.

You have the right to access the information we hold about you. Please email your requests to clm102@icloud.com so that we can obtain this information for you.

 

Use of cookies

Our cookies policy is available to view here https://colettelauramay.co.uk/privacy-policy

 

Links to other sites

Colette Laura May may provide links to third party sites. Since we do not control those websites, we encourage you to review the privacy policies of these third party sites. Any information that is supplied on these sites will not be within our control and we cannot be responsible for the privacy policies and practices of these.

 

Where we store your personal data

We follow accepted ISO standards to store and protect the personal data we collect, including the use of encryption if appropriate.

All information you provide to us is stored on our secured servers within the EEA. From time to time, your information may be transferred to and stored in a country outside the EEA in relation to provision of the services. The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

As the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any sensitive data (payment details for example) are encrypted and protected. (see the section below)

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

 

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions: https://colettelauramay.co.uk/terms-conditions/

 

Contact us

Please e-mail any questions or comments you have about privacy to us at clm102@icloud.com

 

Your data protection rights

Under data protection law, you have rights including:

Your rights of access – you have the right to ask us for copies of your personal information.

Your right to rectification – you have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have 1 month to respond to you.  Please contact us at clm102@icloud.com  if you wish to make a request.

 

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113

How to contact us

If you have any questions about this Statement you may contact us by email at clm102@icloud.com or via our contact page.

 

Dated 1st August 2019

 

Payment Gateway

Information shared with a payment provider to process payments includes:

  • Name
  • Email
  • Address
  • Phone
  • City/State/Zip
  • Unique payment identifier
  • Payment provider identifier

The gateway in use on this website is Stripe and you can read all about their policies here …

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